SocialGrow Help Center
Instagram connection troubleshooting
Fix the most common Instagram connection problems when setting up SocialGrow.
Check your account type
SocialGrow requires an Instagram Business or Creator account. Personal Instagram accounts cannot connect.
Check the Facebook Page connection
Your Instagram account must be linked to a Facebook Page through Meta Business Suite. If the connection is missing, link the accounts in Meta first and then retry from SocialGrow.
Keep permissions enabled
When Meta shows the permission screen, leave all permissions switched on. Turning one off can silently disable the feature that needs it, and restoring it later requires disconnecting and connecting again.
If the authorization link expired
Return to SocialGrow and start the connection again from Accounts. Do not keep using an old authorization tab.
If your account needs reconnecting
Open Accounts and choose the reconnect action shown on the affected Instagram account. If reconnecting does not work, disconnect the account and connect it again.
If the problem continues, use Support and include your Instagram handle plus what happened.